If a password has been forgotten it is possible to request a One Time Password (OTP) that will be sent to either the business or personal email address that has been setup in the Payroll Module.
To do this:
- Access Belina Connect from your desktop or web browser using the URL https://belinaconnect.com/Account/Login?ReturnUrl=%2F
- Notice on the screen that there are two fields where the Login name and Password are entered.
- Press the 'Forgot Password' link on the Connect Login screen
A window appears. Enter the Login name that is usually used when logging into the Connect Module (which is often the email address used when you log into Belina Connect. Then Click 'Send' .
Belina Connect will recognize the Login name that you sent, will look up the email addresses, business and personal, that have been setup in the Payroll Module, and ask you to select which one to send an One Time Password (OTP) to. Select the 'Email address' to use by moving the radio button to the one required.
- Click 'Generate'
- An OTP will then be sent to that address. If you do not receive the OTP check that the email address used is the correct registered login email.
- A new screen appears, enter the OTP received on your email
- Press 'Submit'
Note: The OTP expires after some minutes
- You can now enter a new login password, which needs to be confirmed.
- The password must contain at least 1 Capital Letter, at least 1 Lower Case Letter, at least 1 Special Character and at least 1 Numeric Character and contain at least 6 characters.
- If the passwords have been correctly entered a green message 'Passwords match'. If the passwords do not match then simply re-enter them.
